Shipping

Germany: free shipping – shipped by DHL
Other EU Countries: free shipping – shipped by DHL
Other Countries (Non-EU Countries): € 20,00 – shipped by DHL

Delivery to Non-EU countries can incure additional custom duties and fees. For more information please visit the relevant customs office.

Our items / sizes which are not available on stock can be made especially for you within 14 working days. Should the item you ordered not fit or match your expectations you have the possibility to return it.

Payment

direct bank transfer
usually takes 2 – 3 working days till we receive the money

pay pal
we receive the money immediately

all credit cards via Stripe
we receive the money immediately

Returns

If you want to refund or exchange any ordered item(s) you can do this within 14 working days from receipt. All returns must be sent via registered mail in their original condition to the address below:

Radu baias design store
Weiglstrasse 15 A
80636 Munich
Germany

FOR OUR CUSTOMERS LIVING IN GERMANY, WE PROVIDE FREE RETURN LABELS. IF YOU WISH TO RETURN YOUR ITEM(S) PLEASE SEND AN EMAIL TO sales@radubaias.com FIRST AND WE WILL SEND YOU THE DIGITAL RETURN LABEL. YOU JUST NEED TO PRINT THE LABEL, attach it to the outside of the parcel AND BRING THE PARCEL TO THE NEXT DHL PARCEL SHOP.

For other Eu / non – Eu countries we will refund any sums that you have paid to us with the exception of postage and packing.

Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

If you require any further assistance please email our customer services team at sales@radubaias.com quoting your order number in the email subject.

Please see our Terms and Conditions for a more detailed view.

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